Turkish Airlines Cancellation and Refund Policy Travel plans can change unexpectedly, and knowing the cancellation and refund policies of your airline is crucial for smooth adjustments. Turkish Airlines offers a comprehensive policy to manage cancellations and refunds, designed to provide flexibility and assistance to its passengers. Here’s a detailed guide to understanding Turkish Airlines’ cancellation and refund policy.

 

Cancellation Policy

Eligibility for Cancellation:

• Ticket Type: The ability to cancel and receive a refund depends on the type of ticket purchased (e.g., Economy, Business, promotional fares).
• Booking Source: Cancellations must be made through the same platform used to book the ticket (e.g., Turkish Airlines’ website, travel agencies, third-party websites).

Cancellation Time Frame:

• 24-Hour Grace Period: Turkish Airlines allows free cancellations and full refunds if the ticket is canceled within 24 hours of booking, provided the booking was made at least 7 days before departure.
• Beyond 24 Hours: Cancellations after the 24-hour grace period are subject to fare rules and conditions associated with the ticket type.

Refundable vs. Non-Refundable Tickets:

• Refundable Tickets: These can be canceled at any time before departure, with refunds processed minus any applicable service charges or penalties.
• Non-Refundable Tickets: Typically, these tickets are only eligible for refunds if there are extenuating circumstances (e.g., medical emergencies) or if the airline cancels the flight. Passengers might receive a voucher for future travel instead of a cash refund.

Special Circumstances:

• Medical Emergencies: Documentation such as a medical certificate may be required to waive cancellation fees.
• Bereavement: In the case of a death in the immediate family, Turkish Airlines may offer more flexible cancellation terms. Proper documentation is required.

Refund Policy

Refund Process:

• Online Refund Requests: Passengers can request refunds online through the Turkish Airlines website if the ticket was purchased directly from the airline.
• Travel Agencies: If the ticket was booked through a travel agency, passengers must contact the agency for cancellation and refund processing.
• Refund Timeline: Refunds are typically processed within 7-20 business days, though the actual time may vary based on the method of payment and the type of ticket.

Refund Fees:

• Service Charges: Refundable tickets may still incur a service charge, which is deducted from the total refund amount.
• No-Show Fees: If a passenger does not cancel their ticket and does not show up for the flight, no-show fees may apply, reducing the refund amount.

Partial Refunds:

• Unused Flight Segments: If part of the ticket has been used (e.g., a return flight), refunds are usually processed for the unused segment only, based on the fare rules.
• Taxes and Fees: In some cases, passengers can claim refunds for unused taxes and fees even on non-refundable tickets.

Special Considerations:

• Flight Cancellations by Turkish Airlines: If Turkish Airlines cancels a flight, passengers are entitled to a full refund or a rebooking on the next available flight. Compensation may also be provided as per Turkish Airlines’ policies and applicable regulations.
• Schedule Changes: Significant changes to flight schedules by Turkish Airlines may qualify passengers for a refund if the new schedule is not acceptable.

How to Cancel and Request a Refund

Online:

• Log in to the Turkish Airlines website or mobile app.
• Navigate to the “Manage Booking” section.
• Select the flight you wish to cancel and follow the prompts to complete the cancellation.
• Request a refund by filling out the necessary details.

Customer Service:

• Call Turkish Airlines customer service for assistance with cancellations and refunds.
• Provide your booking reference number and other required information.

At the Airport:

• Visit a Turkish Airlines counter at the airport for in-person assistance with cancellations and refunds.

4. Tips for Managing Cancellations and Refunds

Check Fare Rules:

• Always review the fare rules associated with your ticket at the time of booking. Understanding the specific conditions can save you time and money if changes are needed.

Keep Documentation:

• Retain all travel-related documents and communications, including booking confirmations and emails, which may be needed when requesting a refund.

Travel Insurance:

• Consider purchasing travel insurance that covers cancellations for various reasons, including health issues or other emergencies.

Plan Ahead:

• If you anticipate the need for flexibility, opt for refundable tickets or those with fewer restrictions, even if they are slightly more expensive.